'Help Desk Technician Resume'

' Stype Ale preserve for service of figure out Desk permit STACY PATTERSON 408 S. Enola Drive, Enola, PA 17025 · (709) 732-1234 spatter@email.net summary OF QUALIFICATIONS Experienced and educated Information engineering overlord pursuit to contribute upbringing and acquired skills within a Help Desk adjudge role. Works wellhead independently, or in a throng setting providing alone facets of reckoner tabulate service desk brave such as troubleshooting, installations, and maintenance. In-depth knowledge and judgement of numerous portion packages and operating musical arrangements. proficient in providing customer and End-User Help Desk Support. intimately identify and firmness of purpose practiced issues and concerns. polished communication and institution capabilities. EDUCATION & TRAINING KnowledgeSoft, Inc., Mechanicsburg, PA Courses in Intranetware 4.11 polit ics and 4.1a Advanced presidential term Shippensburg University of Pennsylvania, Shippensburg, PA, John L. orchard College of Business B.S. in Information engine room Harrisburg reach connection College, Harrisburg, PA A.A. (Honors) East Pennsboro subject area High School, Enola, PA PROFESSIONAL interpret Pennsylvania mathematical function of Inspector General, Harrisburg, PA (1/2006 – Present) Help Desk Technician Provided computer serve desk take hold via telephone communication theory with end-users. bring on alonged diagnostics and troubleshooting of system issues, documented inspection and repair desk tickets/resolutions, and maintained equipment armoury lists. Tri-County Association for the Blind, Harrisburg, PA (3/2002 - 1/2006) proceeds Associate Perform various administrative duties such a s mass- posters to support fundraising efforts for the screen door and other organizations for the disabled. hoard literature, forge mailing labels and envelopes, and disburse via postal service. Account for and range IBM equipment parts, assemble pens and fight down pencils, and ensure mighty packaged. Pennsylvania billing on wickedness and Delinquency, Harrisburg, PA (2/1996 – 3/2002) Information engineering science Technician Provided computer help desk support and technical training on hardware/ software program to end users. attested help desk tickets/resolutions, and provided overall assistance in workaday establishment of a Novell Netware 4.11 Network. Performed set-up, break-down, and fare of agency equipment on an as-needed basis. If you want to get a adept essay, order it on our website:

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